Legal Information
Our commitment to you
At Bellatrix Hair & Beauty Ltd, we’re dedicated to transparency, safety, and the highest standards of customer care. Below you’ll find all our key policies and legal information in one place.
1. Terms & Conditions
By using this website or making a purchase, you agree to these Terms & Conditions.
Bellatrix Hair & Beauty Ltd (we/us/our) operates this website and supplies all products and services listed.
Key points:
• You must be 18 years or older to place an order.
• All prices are shown in GBP and include applicable UK taxes.
• Orders are subject to availability and confirmation of payment.
• We reserve the right to update prices, descriptions, and stock at any time.
• Misuse of our website, brand, or imagery is prohibited.
By continuing to browse or buy from this site, you agree to our Terms of Use and Sale.
2. Privacy Policy
We value your privacy and protect your data under the UK GDPR (Data Protection Act 2018).
We collect personal information such as your name, address, email, and payment details only to:
• Process and deliver your order
• Communicate about your purchase
• Send relevant updates or promotions (if you’ve opted in)
We never sell your information.
You can request access, correction, or deletion of your data anytime by emailing info@bellatrixhairandbeauty.com.
For full details, please read our Privacy Policy.
3. Cookie Policy
Our website uses cookies to enhance your browsing experience and analyse traffic.
Cookies help us remember your preferences and understand how visitors use the site.
By continuing to browse bellatrixhairandbeauty.com, you consent to the use of cookies in line with this policy.
You can manage or delete cookies anytime through your browser settings.
4.Shipping & Delivery Policy
We currently deliver across the United Kingdom.
All orders are processed within 1–3 working days, with standard and express options available at checkout.
• You’ll receive a tracking link once your order ships.
• Pre-order items or launch collections will include estimated dispatch times on the product page.
• Bellatrix Hair & Beauty Ltd is not responsible for delays caused by postal or courier services once items have been dispatched.
If your parcel arrives damaged, please contact us within 7 days of delivery with photos of the issue.
5.Returns & Refund Policy
We want you to love your Bellatrix experience.
If you change your mind, you may return any unused, unopened item within 14 days of delivery for a refund or exchange.
Please note:
• For hygiene and safety, opened beauty or self-care products cannot be returned.
• Items must be in their original condition and packaging.
• Return postage costs are the responsibility of the buyer unless the product is faulty or damaged on arrival.
To start a return, email info@bellatrixhairandbeauty.com with your order number and reason for return.
6.Disclaimer
Our beauty tools, crystals, and self-care rituals are designed to support wellness and confidence but are not intended to diagnose, treat, or cure any medical conditions.
Results will vary between individuals. Always follow the safety and usage instructions provided with your product.
Electrical items (such as hair straighteners) must be used responsibly, following UKCA/CE-compliant safety guidance.
Bellatrix Hair & Beauty Ltd is not liable for misuse of any product beyond the stated instructions.
Bellatrix Hair & Beauty Ltd
Company No. 15939335
Registered Office: 167–169 Great Portland Street, 5th Floor, London, W1W 5PF, United Kingdom
📧 info@bellatrixhairandbeauty.com
🌐 www.bellatrixhairandbeauty.com
© Bellatrix Hair & Beauty Ltd. All Rights Reserved.